Our policy requires a photograph of the damaged cage/area so that we can determine if the cage or part is repairable in the field, and if it is not, what replacement part(s) need to be sent. In addition, we require that the 3-digit Lot or P.O. number of the cage also be provided when contacting Avian Adventures about damage. The P.O. number is stenciled on the outside of all cage boxes and is also written on the cage instructions and warranty card that are included with each cage. We will not under any circumstances authorize a cage to be returned if fewer than 3 parts are damaged. If more than 3 parts sustain significant damage, we MAY authorize the cage or one box of the cage be returned. However, NO cages can be returned without prior consultation and written authorization from Avian Adventures. It is important to keep ALL cage boxes until their issue(s) have been resolved 100%.

Damaged Cages

 The above policy also applies for cages received with damages. In cases of damaged part(s), we do not require that the damage or defective part be returned to us (customer can dispose of the part however he or she wishes), and Avian Adventures is responsible for the cost of the replacement part and the UPS ground freight cost of shipping the part(s) to the affected customer. We are happy to replace cage parts when necessary, but rarely do we replace entire cages.

Shipping Damages

Avian Adventures cages are extremely heavy. UPS, Fedex and other motor carriers have a tendency to mishandle larger packages. When such damage occurs, we will replace damaged parts for these cages as necessary---as long as our damage/defect policy is followed. It is critical in the case of a shipping damage claim that all boxes and packing material are retained for inspection by the carrier company.

Non-Damaged Cage Return Policy